Outage in GoGuardian

GoGuardian Beacon SMS Notifications: Degraded Performance

Minor
May 07, 2025 - Started 3 days ago
Official incident page

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Outage Details

Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.
Components affected
GoGuardian Notifications
Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 05/09/2025 06:12PM

Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

INVESTIGATING 1 day ago - at 05/08/2025 08:49PM

We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

INVESTIGATING 3 days ago - at 05/07/2025 06:22PM

Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

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