Outage in Momentus
AI Support Tools Service Disruption
Minor
March 09, 2026 - Started about 6 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue impacting our AI-powered support tools, including the in-Zendesk chatbot, in-app chatbot (Elite), and Ask Mo Support (Enterprise). Core Elite and Enterprise application functionality remains fully operational.
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Latest Updates ( sorted recent to last )
IDENTIFIED
11 minutes ago - at 03/09/2026 08:25PM
Issues with the bot in Zendesk have been resolved. Our team is still working to resolve the issue with Ask Mo. We will provide more updates when we have them.
IDENTIFIED
about 4 hours ago - at 03/09/2026 04:45PM
The issue has been identified and a fix is underway.
INVESTIGATING
about 6 hours ago - at 03/09/2026 02:23PM
We are currently investigating an issue impacting our AI-powered support tools, including the in-Zendesk chatbot, in-app chatbot (Elite), and Ask Mo Support (Enterprise). Core Elite and Enterprise application functionality remains fully operational.
Latest Momentus outages
Momentus Elite- North America Outage-03/04/2026 - 5 days ago
North America Outage 3/4/26 - Afternoon - 5 days ago
AP Elite is down - 18 days ago
Elite US - Service Availability Update - about 1 month ago
US Elite Outage - 1-26-26 Morning - about 1 month ago
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