Outage in Google Chat

Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.

Resolved Minor

August 28, 2026 - Started 2 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

**Google Chat Message Display Issue – August 28, 2026** Google Chat experienced a 1.5-hour intermittent issue where users received notifications for new messages, but the messages did not appear in the chat interface without a manual refresh. The issue affected Google Chat and disrupted real-time message visibility for users. As a workaround, users could refresh their view to load the missing messages while the engineering team worked on mitigation.

Description: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround: Users can refresh to see new messages

Components affected

Google Chat

Latest Updates ( sorted recent to last )

2 days ago - at 08/28/2026 07:25PM

Summary:
Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.
Description:
We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT.
Our engineering team has investigated the issue and are currently working on mitigating the issue.
We will provide more information by Friday, 2026-08-28 14:15 PDT with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms:
Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view
Workaround:
Users can refresh to see new messages

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