Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.

**Summary** Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing temperature alerts in europe-west4-a. **Description** **GCVE:** Our engineering teams are currently working with data center facility teams to address the rising temperatures. A shutdown has already occurred for some private clouds, and we expect that others will shut down as well. **We recommend shutting down your VMware workload VMs for precaution so that recovery is safer. A shutdown of all systems started at 19:00 PDT \[4:00 Local Time (GMT+2)\]** We will notify you as soon as your Private Cloud has been powered back up and it is safe to restart the VMs. **BMS:** Some Bare Metal Solution servers are experiencing high temperatures and we are in the process of shutting them down. Customers may be unable to access their systems until we resolve the issue. **Google Cloud NetApp Volumes** Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. There is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 21:30 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** **GCVE:** Customers may have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and a recovery, we are shutting down all Private Clouds in this zone. **BMS:** Customers may have already lost connectivity to their BMS machines. As a protective measure for hardware integrity and a recovery, we are shutting down servers in this zone. **Google Cloud NetApp Volumes** Customers may have already lost connectivity to ONTAP clusters, or will lose connectivity to them shortly, as we proactively shut them down for their protection. Only Standard, Premium, and Extreme service levels are affected. **Workaround** There are no workarounds available for this issue at this time. Customers with multi-regional deployments are advised to route traffic to an alternate site.