Outage in Google Docs

We are investigating access issues with multiple workspace products.

Resolved Minor
November 12, 2025 - Started about 9 hours ago - Lasted about 5 hours

Incident Report

Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
Components affected
Google Docs Google Docs Google Forms Google Docs Google Sheets Google Docs Google Slides
Latest Updates ( sorted recent to last )
about 6 hours ago - at 11/12/2025 11:32PM

Title
We are mitigating the access issues with multiple workspace products.
Description
Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue.
We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details.
Customer Symptoms
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround
Affected customers may try accessing via a mobile device.

about 7 hours ago - at 11/12/2025 10:24PM

Title
We are mitigating the access issues with multiple workspace products.
Description
Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue.
We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details.
Customer Symptoms
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround
Affected customers may try accessing via a mobile device.

about 8 hours ago - at 11/12/2025 09:18PM

Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST.
Our engineering team is actively investigating the issue.
We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround:
Impacted customers may try and reboot their routers as a potential workaround.
Customers may also try to access via a mobile device..

about 8 hours ago - at 11/12/2025 08:57PM

Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround:
None at this time.

about 9 hours ago - at 11/12/2025 08:08PM

Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround:
None at this time.

about 10 hours ago - at 11/12/2025 07:46PM

Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
Workaround:
None at this time.

about 10 hours ago - at 11/12/2025 07:05PM

Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
Workaround:
None at this time.

about 11 hours ago - at 11/12/2025 06:44PM

Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
Workaround:
None at this time.

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