Outage in Gorilla

Migrating from Intercom to Zendesk

Resolved Minor
December 10, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

We'll be migrating to Zendesk on Saturday, Dec 13th. This might affect support functions such as the integrated help chat. In case you experience any issues, you can reach us at support@gorilla.co and via the Customer Service Desk at https://support.gorilla.co/
Components affected
Gorilla Web Application

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 12/10/2025 09:56AM

We'll be migrating to Zendesk on Saturday, Dec 13th. This might affect support functions such as the integrated help chat. In case you experience any issues, you can reach us at support@gorilla.co and via the Customer Service Desk at https://support.gorilla.co/

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