Outage in GoTab

Payment processing outage

Resolved Major
August 17, 2023 - Started over 2 years ago - Lasted 24 minutes
Official incident page

Incident Report

Due to an upstream service provider outage, payment processing is current non-operational. Engineers have been assigned and are working on a solution. Status updates will be provided on 30-minute intervals.
Components affected
GoTab Heroku GoTab Card-Present Payment System

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/17/2023 02:39PM

Upstream service provider outage is resolved and payment processing is operational.

IDENTIFIED over 2 years ago - at 08/17/2023 02:17PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 08/17/2023 02:17PM

Due to an upstream service provider outage, payment processing is current non-operational. Engineers have been assigned and are working on a solution. Status updates will be provided on 30-minute intervals.

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