Outage in GoTab
Tap to Pay Payment Failures
Resolved MinorIncident Report
Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/11/2026 05:07PM
Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.
INVESTIGATING
23 days ago - at 03/07/2026 04:34PM
Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.
INVESTIGATING
24 days ago - at 03/06/2026 06:39PM
Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.
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