Outage in GoTo
Logmein Rescue - Issue starting or joining sessions
Resolved MajorIncident Report
Summary AI Generated
LogMeIn Rescue experienced a major service disruption where users were unable to start or join remote sessions, affecting both Rescue and Pro/Central components. The incident lasted 40 minutes while engineers investigated, identified, and resolved the underlying issue. All systems were confirmed to be fully operational after the fix was implemented and monitored.
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/27/2026 03:57PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
13 days ago - at 05/27/2026 03:48PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
13 days ago - at 05/27/2026 03:45PM
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress.
We will provide another update shortly.
INVESTIGATING
13 days ago - at 05/27/2026 03:17PM
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions.
Our engineers are working to identify the issue and will provide another update shortly.
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