Outage in GoTo
GoTo Connect - Authentication issue
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect experienced authentication issues that prevented customers from accessing the GoTo app, Admin portal, and Analytics portal, affecting both web and mobile VoIP services. The incident lasted 42 minutes before engineers identified and corrected the underlying problem. All systems were confirmed to be fully operational after monitoring the resolution.
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals.
Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoTo VoIP Calls - Connect Web GoTo VoIP Calls - Connect Mobile GoTo Administration PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/28/2026 02:57PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
12 days ago - at 05/28/2026 02:49PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
13 days ago - at 05/28/2026 02:28PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
13 days ago - at 05/28/2026 02:17PM
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoTo outages
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GoTo App - Cannot connect - about 1 month ago
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