Outage in GoToConnect

GoToConnect - Button Configuration Missing on Admin Portal

Resolved Minor
May 05, 2022 - Started over 3 years ago - Lasted 24 minutes
Official incident page

Incident Report

We are actively investigating the reports that a subset of GoToConnect users since 23:00 UTC today may be unable to use the button configuration to apply changes for devices in the Admin Portal. Our engineers are working to resolve the issue and We will provide the next update shortly.
Components affected
GoToConnect Admin Portal

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/06/2022 12:00AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED over 3 years ago - at 05/05/2022 11:55PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will send another update soon.

INVESTIGATING over 3 years ago - at 05/05/2022 11:32PM

We are actively investigating the reports that a subset of GoToConnect users since 23:00 UTC today may be unable to use the button configuration to apply changes for devices in the Admin Portal.

Our engineers are working to resolve the issue and We will provide the next update shortly.

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