Outage in GoToConnect

GoTo Contact Center - Agent experience, Goto Admin

Resolved Major
June 08, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

GoTo Contact Center - Agent experience, Goto Admin and Analytics We are actively investigating reports that some GoTo Connect, GoTo Connect API , GoTo Contact Center customers may be unable to load the Agent Experience, admin portal or gotoadmin voice section or the Analytics portal. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoToConnect Admin Portal

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/08/2024 06:33PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

MONITORING over 1 year ago - at 06/08/2024 06:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 06/08/2024 06:16PM

Our engineers have identified the issue as being caused by a critical services hosting component failure and are now moving affected services to another component.

INVESTIGATING over 1 year ago - at 06/08/2024 06:07PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/08/2024 05:59PM

GoTo Contact Center - Agent experience, Goto Admin and Analytics

We are actively investigating reports that some GoTo Connect, GoTo Connect API , GoTo Contact Center customers may be unable to load the Agent Experience, admin portal or gotoadmin voice section or the Analytics portal.

Our engineers are working to identify the issue and will provide another update shortly.

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