Outage in GoToConnect
GoTo Contact Center - Agent experience, Goto Admin
Resolved Major
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Outage Details
Components affected
GoToConnect Admin PortalLatest Updates ( sorted recent to last )
We have confirmed that the issue has been resolved and that all systems are 100% operational.
A fix has been implemented and we are monitoring the results.
Our engineers have identified the issue as being caused by a critical services hosting component failure and are now moving affected services to another component.
We are continuing to investigate this issue.
GoTo Contact Center - Agent experience, Goto Admin and Analytics
We are actively investigating reports that some GoTo Connect, GoTo Connect API , GoTo Contact Center customers may be unable to load the Agent Experience, admin portal or gotoadmin voice section or the Analytics portal.
Our engineers are working to identify the issue and will provide another update shortly.
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