Outage in GoToConnect
Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates
Resolved MajorIncident Report
Summary AI Generated
GoToConnect experienced a 29-minute major incident affecting Pro, Central, GoToAssist Remote Support v5, and LogMeIn Rescue customers, who faced slow or failed remote support session launches and new host installation failures for Pro and Central. Engineers identified and corrected the issue within the incident window. All systems were confirmed fully operational by 16:14 UTC on September 9, 2026.
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 09/09/2026 04:14PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 18 hours ago - at 09/09/2026 03:56PM
Our engineers have corrected the issue and we are monitoring improvements with the affected product features.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 18 hours ago - at 09/09/2026 03:50PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
about 18 hours ago - at 09/09/2026 03:46PM
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central.
Our engineers are working to identify the issue and will provide another update shortly.
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