Outage in GoToConnect
GoTo Meeting, Webinar or Training - Webcam or screen share issues
Resolved MajorIncident Report
Summary AI Generated
GoToConnect experienced a 34-minute major incident affecting webcam and screen sharing functionality for some GoTo Meeting, Webinar, and Training users. Engineers identified and corrected the issue, with affected users advised to restart their sessions to fully restore functionality. The incident was confirmed fully resolved with all systems operational.
We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/29/2026 03:35PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
1 day ago - at 09/29/2026 03:23PM
Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
1 day ago - at 09/29/2026 03:13PM
Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session.
We will provide another update when available.
INVESTIGATING
1 day ago - at 09/29/2026 03:03PM
We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share.
Our engineers are working to identify the issue and will provide another update shortly.
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