Outage in GoToMeeting

GoTo Meeting - Unable to share the screen

Resolved Major
November 16, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some GoTo Meeting customers may be experiencing difficulties while trying to share the screen during a meeting. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoToMeeting

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/16/2023 10:36PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 11/16/2023 09:53PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 2 years ago - at 11/16/2023 09:42PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 2 years ago - at 11/16/2023 09:36PM

We are actively investigating reports that some GoTo Meeting customers may be experiencing difficulties while trying to share the screen during a meeting.

Our engineers are working to identify the issue and will provide another update shortly.

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