Outage in GoToMeeting
Join.me, GoToMyPC, Pro and Central - Login Issues
Resolved MajorIncident Report
Summary AI Generated
GoToMeeting's Join.me, GoToMyPC, GoTo Pro, and GoTo Central platforms experienced login failures lasting approximately 8.4 hours, preventing affected customers from signing in. Engineers identified the root cause, though an initial fix took several hours to take effect and required an alternate solution after the first attempt failed. All services were fully restored and confirmed operational by the end of the incident.
We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/03/2026 08:25PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
15 days ago - at 07/03/2026 07:55PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update.
IDENTIFIED
15 days ago - at 07/03/2026 07:21PM
Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC.
We will provide another update shortly.
IDENTIFIED
15 days ago - at 07/03/2026 06:21PM
Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution.
We will provide another update shortly.
IDENTIFIED
15 days ago - at 07/03/2026 04:02PM
Our engineers follow closely the change's progression towards resolution while investigating a faster option.
Login can still be intermittently working.
We will provide another update soon.
IDENTIFIED
15 days ago - at 07/03/2026 03:08PM
Our engineers have performed a change to restore functionality. It is still in progress to take full effect.
In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery.
We will provide another update when new information is available.
IDENTIFIED
15 days ago - at 07/03/2026 02:05PM
Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect.
In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery.
We will provide another update shortly.
IDENTIFIED
15 days ago - at 07/03/2026 01:23PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
15 days ago - at 07/03/2026 12:39PM
Our engineers are still working to identify the source of this issue and will provide another update shortly.
INVESTIGATING
15 days ago - at 07/03/2026 12:03PM
We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login.
Our engineers are working to identify the issue and will provide another update shortly.
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