Outage in GoToMeeting
GoTo Customer Engagement - Whatsapp campaign issues
Major
August 04, 2026 - Started 5 days ago
Official incident page
Official incident page
Incident Report
Our team is working on an issue regarding WhatsApp campaigns.
Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers.
- Customers cannot send campaigns or initiate outbound conversations
- Customers cannot onboard new WhatsApp numbers
SMS campaigns are unaffected by this and remain functional.
We are working with Meta to resolve this situation and will post an update as soon as possible.
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 08/07/2026 07:44PM
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available.
We will post another update as soon as the situation progresses.
IDENTIFIED
5 days ago - at 08/04/2026 06:11PM
Our team is working on an issue regarding WhatsApp campaigns.
Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers.
- Customers cannot send campaigns or initiate outbound conversations
- Customers cannot onboard new WhatsApp numbers
SMS campaigns are unaffected by this and remain functional.
We are working with Meta to resolve this situation and will post an update as soon as possible.
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GoTo Connect - Authentication issue - 2 months ago
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