Outage in GoToMeeting
Grasshopper - password reset and OTP emails blocked
Resolved MajorIncident Report
Summary AI Generated
**GoToMeeting – Grasshopper Password Reset & OTP Emails Blocked** A vendor-side issue blocked password reset and one-time password (OTP) emails from reaching Microsoft 365 and Outlook users, preventing affected users from authenticating or resetting their credentials. Engineers applied an internal mitigation and engaged the vendor, after which retries began succeeding and affected users regained access to password and authentication emails. The incident was fully resolved within approximately 1.6 hours, with all systems confirmed operational.
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users.
We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution.
We will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 08/15/2026 04:33PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 21 hours ago - at 08/15/2026 03:52PM
Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 22 hours ago - at 08/15/2026 03:02PM
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users.
We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution.
We will provide another update shortly.
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