Outage in GoToMeeting
Emails not being delivered to customers
Resolved MajorIncident Report
Summary AI Generated
GoTo experienced a major email delivery failure lasting approximately one hour, preventing customers from receiving emails including critical 2FA confirmations for Resolve, Rescue, and GoToMyPC. The issue was traced to a problem with GoTo's third-party mail delivery partner, who implemented a fix that restored stable email services. The incident was fully resolved with all systems confirmed operational, and an internal review was initiated to prevent future recurrence.
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/04/2026 01:31PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
5 days ago - at 09/04/2026 12:59PM
Our partner has corrected the issue and we are seeing sustained stability in email services.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
5 days ago - at 09/04/2026 12:47PM
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner.
We will provide another update shortly.
INVESTIGATING
5 days ago - at 09/04/2026 12:31PM
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoToMeeting outages
Connectivity issues - about 14 hours ago
Grasshopper - password reset and OTP emails blocked - 25 days ago
GoTo Customer Engagement - Whatsapp campaign issues - about 1 month ago
Join.me, GoToMyPC, Pro and Central - Login Issues - 2 months ago
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