Outage in GoToMeeting
LogMeIn Rescue and G2ARS v5 - new session fails
Resolved MajorIncident Report
Summary AI Generated
A major incident affecting LogMeIn Rescue and G2ARS v5 prevented attended sessions from starting and blocked unattended device deployments for approximately 2.8 hours. Engineers identified the root cause and worked with their solution provider to implement a fix, with a temporary workaround of retrying the action available during the outage. The issue was fully resolved with all systems confirmed operational.
We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 10/28/2026 09:22PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
16 days ago - at 10/28/2026 08:19PM
Our engineers have corrected the issue and we are seeing signs of improvement.
We will continue monitoring the situation closely and provide a final update.
IDENTIFIED
16 days ago - at 10/28/2026 07:58PM
Our engineers are still actively working towards a resolution with our solution provider.
We will provide another update shortly.
IDENTIFIED
16 days ago - at 10/28/2026 06:59PM
Our engineers have identified the issue and are now actively working towards a resolution.
In the meantime, customers can retry their action as a workaround.
We will provide another update once new information is available.
INVESTIGATING
16 days ago - at 10/28/2026 06:38PM
We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoToMeeting outages
LogMeIn Pro and Central website - about 1 month ago
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