Outage in GPORTAL

Disruption of our website / gameserver

Resolved Major
July 10, 2024 - Started 12 days ago - Lasted 7 days
Official incident page

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Outage Details

There is currently a malfunction on our website, which means that it is not accessible. Our colleagues are already working to resolve the issue. We apologise for any inconvenience.
Components affected
GPORTAL London GPORTAL Europe
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/17/2024 02:12PM

Update:
Unfortunately, we still have a handful of systems that we are currently working on.

However, we will mark the message here as resolved. We are keeping in touch with the affected customers in the background.

We apologise and thank you for your understanding.

MONITORING 9 days ago - at 07/12/2024 05:19PM

Update:
Currently, only a few host systems are still experiencing issues, but we are already working with our teams in the respective data centres.

All affected customers have already received an respective extension and have been informed via e-mail.

We apologise for any inconvenience and thank you for your understanding.

MONITORING 11 days ago - at 07/10/2024 07:04PM

Update:
We still have a few systems that we are still working on.
Unfortunately, some customers are still experiencing outages as a result.
Customers who are affected by the outage have been and are currently still being informed automatically via our system about the respective compensations.

We apologise and thank you for your understanding.

MONITORING 11 days ago - at 07/10/2024 02:40PM

A fix has been implemented and we are monitoring the results.

We will e-mail the affected customers about possible compensation.
We apologize for any inconvenience and thank you for your understanding.

IDENTIFIED 11 days ago - at 07/10/2024 09:40AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 07/10/2024 08:09AM

There is currently a malfunction on our website, which means that it is not accessible.
Our colleagues are already working to resolve the issue.

We apologise for any inconvenience.

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