Outage in Grafana
Issues Querying in Hosted Grafana with Prometheus API
Resolved Major
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Outage Details
Components affected
Grafana AZURE - Querying Grafana AWS US West - prod-us-west-0: Querying Grafana AWS Canada - prod-ca-east-0: Querying Grafana Azure US Central - us-central2: Querying Grafana AWS India - prod-ap-south-1: Querying Grafana Azure Netherlands - prod-eu-west-3: Querying Grafana AWS Brazil - prod-sa-east-1: Querying Grafana AWS Germany - prod-eu-west-2: Querying Grafana GCP Belgium - prod-eu-west-0: Querying Grafana GCP US Central - prod-us-central-0: Querying Grafana AWS US East - prod-us-east-0: Querying Grafana AWS Sweden - prod-eu-north-0: Querying Grafana GCP Australia - prod-au-southeast-0: Querying Grafana EU-WEST: Querying Grafana AWS Australia - prod-au-southeast-1: Querying Grafana GCP UK - prod-gb-south-0: Querying Grafana GCP Brazil - prod-sa-east-0: Querying Grafana US-CENTRAL: Querying Grafana AWS Singapore - prod-ap-southeast-1: Querying Grafana GCP India - prod-ap-south-0: Querying Grafana GCP Singapore - prod-ap-southeast-0: QueryingLatest Updates ( sorted recent to last )
The root cause of the issue has been identified
Services are restored. Root cause is still being investigated.
As of 19:45 UTC, we have noticed marked improvement in the majority of Cloud users making use of the Prometheus API for querying needs. A small subset a users may continue to have an adverse experience and may still encounter a 500 ReadObject error when trying to query with the Prometheus API.
Engineering continues efforts towards complete remediation. We will provide updates accordingly.
Engineering has begun to employ remediation methods in order to alleviate the issues with querying using the Prometheus API. Users should begin seeing full functionality restored soon.
We will provide further updates upon the completion of remediation efforts.
As of 13:07 UTC, we were alerted to many Grafana Cloud users experiencing issues leveraging the Prometheus API to query their metrics. Users encountering this issue will be presented with a 500 ReadObject error.
Engineering is actively involved and working to remediate. We will monitor and provide updates.
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