Outage in Grafana

PDC Agent failing to connect

Resolved Minor
March 27, 2024 - Started 8 months ago - Lasted 5 days
Official incident page

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Outage Details

As of 8:30 UTC we became aware of an issue with Private data source connect (PDC) connectivity. Users experiencing this issue may encounter errors in saving and testing their data sources using a PDC Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Components affected
Grafana GCP Belgium - prod-eu-west-0 Grafana AWS Singapore - prod-ap-southeast-1 Grafana Azure Netherlands - prod-eu-west-3 Grafana GCP UK - prod-gb-south-0 Grafana GCP India - prod-ap-south-0 Grafana AWS US West - prod-us-west-0 Grafana AWS Canada - prod-ca-east-0 Grafana AWS Australia - prod-au-southeast-1 Grafana AWS Brazil - prod-sa-east-1 Grafana AWS Germany - prod-eu-west-2 Grafana GCP Australia - prod-au-southeast-0 Grafana GCP Singapore - prod-ap-southeast-0 Grafana GCP US Central - prod-us-central-0 Grafana AWS US East - prod-us-east-0 Grafana Azure US Central - us-central2 Grafana GCP Brazil - prod-sa-east-0 Grafana AWS Sweden - prod-eu-north-0 Grafana AWS India - prod-ap-south-1
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/01/2024 02:52PM

Engineering has released a fix and as of 15:40, customers should no longer experience PDC agent connectivity issues on their hosted Grafana instances. At this time, we are considering this issue resolved. No further updates.

IDENTIFIED 8 months ago - at 03/29/2024 08:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 03/27/2024 11:38AM

Engineering has identified the issue and is currently exploring remediation options. At this time, users of affected instances may still be experiencing connectivity issues

We will continue to provide updates as more information is shared.

INVESTIGATING 8 months ago - at 03/27/2024 10:51AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 03/27/2024 10:48AM

As of 8:30 UTC we became aware of an issue with Private data source connect (PDC) connectivity. Users experiencing this issue may encounter errors in saving and testing their data sources using a PDC

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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