Outage in Grafana

Grafana Cloud Partial Outage

Resolved Major
October 01, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

As of 17:30 UTC, we became aware of an issue affecting Hosted Grafana instances in the prod-us-east-0 region. Users experiencing this issue may encounter intermittent downtime. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/02/2024 12:03AM

No further instances of this issue have been detected following our mitigation. Customers should no longer experience any downtime. At this time, we are considering this issue resolved. No further updates.

MONITORING about 1 month ago - at 10/01/2024 08:38PM

Engineering has released a fix. We have not observed any new instances of the error within the past hour. We will continue to monitor for recurrence and provide updates accordingly.

IDENTIFIED about 1 month ago - at 10/01/2024 08:22PM

Engineering has identified a correlation between this issue and one of our Cloud Service Providers and is currently exploring remediation options. At this time, users will continue to experience intermittent downtime.

We will continue to provide updates as more information is shared.

INVESTIGATING about 1 month ago - at 10/01/2024 07:45PM

As of 17:30 UTC, we became aware of an issue affecting Hosted Grafana instances in the prod-us-east-0 region. Users experiencing this issue may encounter intermittent downtime.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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