Outage in Grafana

Errors in Newly Created Stacks

Resolved Major
January 15, 2025 - Started 21 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue that is impacting the prod-eu-west-2 and prod-us-east-0 regions. Apps which use app platform in newly created stacks will experience errors when a user attempts to interact with them. Our team is actively working to mitigate and resolve these errors.
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 01/15/2025 10:03PM

We continue to observe a continued period of recovery. At this time, we are considering this issue resolved. No further updates.

MONITORING 21 days ago - at 01/15/2025 08:07PM

Engineering has released a fix; customers should no longer be experiencing this issue. We will continue to monitor for recurrence and provide updates accordingly.

IDENTIFIED 21 days ago - at 01/15/2025 07:18PM

We have started to see errors again after the fix was deployed. We have identified the issue and are continuing work towards a resolution.

MONITORING 21 days ago - at 01/15/2025 07:14PM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 21 days ago - at 01/15/2025 05:56PM

We are still investigating this issue that is impacting the prod-eu-west-2 and prod-us-east-0 regions. This is impacting the ability to create new instances, as well as accessing some existing instances. Our team is actively working to mitigate and resolve these errors.

INVESTIGATING 21 days ago - at 01/15/2025 05:33PM

We are currently investigating an issue that is impacting the prod-eu-west-2 and prod-us-east-0 regions. Apps which use app platform in newly created stacks will experience errors when a user attempts to interact with them. Our team is actively working to mitigate and resolve these errors.

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