Outage in Grafana

Grafana Cloud: SAML UI Role Mapping

Resolved Minor
April 01, 2025 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

As of 18:00 UTC, we became aware of an issue with the Grafana Cloud SAML UI. Users experiencing this issue may encounter not being able to successfully save any role mapping changes. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Components affected
Grafana Azure US Central - us-central2 Grafana GCP Belgium - prod-eu-west-0 Grafana GCP Brazil - prod-sa-east-0 Grafana Azure Netherlands - prod-eu-west-3 Grafana AWS US East - prod-us-east-0 Grafana GCP US East - prod-us-east-1 Grafana AWS Australia - prod-au-southeast-1 Grafana AWS Singapore - prod-ap-southeast-1 Grafana AWS India - prod-ap-south-1 Grafana GCP US Central - prod-us-central-0 Grafana EU-WEST Grafana AWS US East - prod-us-east-2 Grafana AWS Brazil - prod-sa-east-1 Grafana GCP Singapore - prod-ap-southeast-0 Grafana GCP Australia - prod-au-southeast-0 Grafana AWS Canada - prod-ca-east-0 Grafana AWS Germany - prod-eu-west-4 Grafana GCP UK - prod-gb-south-0 Grafana AWS Sweden - prod-eu-north-0 Grafana GCP US Central - prod-us-central-4 Grafana US-CENTRAL Grafana play.grafana.org Grafana GCP India - prod-ap-south-0 Grafana US-WEST Grafana AWS Germany - prod-eu-west-2 Grafana AWS US West - prod-us-west-0 Grafana US-EAST Grafana GCP US Central - prod-us-central-3
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/02/2025 06:32AM

Engineering has released a fix and as of 0600 UTC, customers should no longer experience the inability to change SAML role mapping. At this time, we are considering this issue resolved. No further updates.

IDENTIFIED about 1 month ago - at 04/01/2025 10:45PM

Engineering has identified the issue and are currently implementing remediation.

We will continue to provide updates as more information is shared.

INVESTIGATING about 1 month ago - at 04/01/2025 06:14PM

As of 18:00 UTC, we became aware of an issue with the Grafana Cloud SAML UI. Users experiencing this issue may encounter not being able to successfully save any role mapping changes.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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