Outage in Grafana

Upgrade from Free → Pro failing for users

Resolved Major

January 26, 2026 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

As of 20:05 UTC, our engineering team became aware of an issue related to subscription plan upgrades. Users experiencing this issue will not be able to upgrade from a Free plan to a Pro subscription. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

Components affected

Grafana Cloud: Billing

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 01/27/2026 12:13AM

Engineering has released a fix and as of 00:13 UTC, customers should no longer experience issues upgrading from Free to Pro subscriptions. At this time, we are considering this issue resolved. No further updates.

IDENTIFIED 4 days ago - at 01/26/2026 09:52PM

Engineering has identified the issue and is currently exploring remediation options. At this time, users will continue to experience the inability to upgrade from Free to Pro subscriptions.

We will continue to provide updates as more information is shared.

INVESTIGATING 4 days ago - at 01/26/2026 08:53PM

As of 20:05 UTC, our engineering team became aware of an issue related to subscription plan upgrades. Users experiencing this issue will not be able to upgrade from a Free plan to a Pro subscription.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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