Outage in Grafana
Partial OTLP Write Outage in prod-us-east-3
Resolved MajorIncident Report
Summary AI Generated
Grafana experienced a partial OTLP ingestion outage in the prod-us-east-3 region, with intermittent failures occurring between 13:30 and 17:45 UTC on July 28, 2026. Logs were confirmed affected, with metrics and traces also potentially impacted during the primary impact window. The issue was resolved by 19:43 UTC and affected services have fully recovered.
We are investigating an issue affecting OTLP ingestion in the prod-us-east-3 region. Customers may experience intermittent failures when writing telemetry to the OTLP endpoint. Based on current information, logs are confirmed to be affected, and metrics and traces may also be impacted.
Our investigation indicates intermittent failures began around 08:00 UTC, with the primary period of impact occurring between 15:30 UTC and 17:45 UTC. We are continuing to investigate the scope and root cause of this issue and will provide additional updates as more information becomes available.
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RESOLVED
5 days ago - at 07/28/2026 07:43PM
The issue affecting OTLP ingestion in the prod-us-east-3 region has been resolved. Between 13:30 UTC and 17:45 UTC, some customers experienced intermittent failures when writing telemetry to the OTLP endpoint. Logs were confirmed to be affected, and metrics and traces may also have experienced intermittent ingestion failures.
Our investigation has concluded, and the affected services have recovered.
INVESTIGATING
5 days ago - at 07/28/2026 07:40PM
We are investigating an issue affecting OTLP ingestion in the prod-us-east-3 region. Customers may experience intermittent failures when writing telemetry to the OTLP endpoint. Based on current information, logs are confirmed to be affected, and metrics and traces may also be impacted.
Our investigation indicates intermittent failures began around 08:00 UTC, with the primary period of impact occurring between 15:30 UTC and 17:45 UTC. We are continuing to investigate the scope and root cause of this issue and will provide additional updates as more information becomes available.
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