Outage in Grafana
Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA)
Resolved MinorIncident Report
Summary AI Generated
**Grafana Cloud Logs in AWS US East (VA) experienced intermittent elevated latency and a small number of failed write requests from 12:09 to 15:39 UTC on September 30, lasting approximately 3 hours.** The root cause was identified as insufficient write capacity; a mitigation was deployed to increase capacity, though a brief secondary recurrence affected a small number of requests shortly after. All services returned to normal by 15:39 UTC.
We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/30/2026 03:39PM
Between 12:09 and 15:39 UTC on September 30, Grafana Cloud Logs in AWS US East (VA) experienced intermittent elevated latency and a small number of failed requests. Impact has returned to normal levels and all services are operating as expected. Thank you for your patience.
IDENTIFIED
1 day ago - at 09/30/2026 02:31PM
An additional brief recurrence affected a small number of requests after our mitigation was deployed, though impact was smaller than earlier today. We continue to monitor and investigate a related, longer-running pattern. Next update by 15:40 UTC.
IDENTIFIED
1 day ago - at 09/30/2026 01:43PM
We have identified a contributing factor to the elevated latency and are rolling out a mitigation to increase write capacity in AWS US East (VA). We continue to investigate a related, longer-running pattern. Next update by 14:40 UTC.
INVESTIGATING
1 day ago - at 09/30/2026 01:40PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 09/30/2026 12:40PM
We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.
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