Outage in Grafana
Authentication errors in prod-us-west-0
Resolved MinorIncident Report
Summary AI Generated
Grafana Cloud's prod-us-west-0 region experienced intermittent authentication failures for approximately 2.9 hours due to database performance degradation affecting the authentication service. The team applied initial mitigations, followed by a database patch that briefly disrupted the auth-api service for up to 15 minutes before stabilizing the system. The incident was fully resolved after monitoring confirmed the fix was effective.
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
Components affected
Grafana AWS US West - prod-us-west-0Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 10/14/2026 03:45PM
This incident has been resolved.
MONITORING
about 15 hours ago - at 10/14/2026 03:25PM
The fix has been implemented, and we are monitoring the results.
IDENTIFIED
about 16 hours ago - at 10/14/2026 03:00PM
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
IDENTIFIED
about 17 hours ago - at 10/14/2026 01:58PM
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
INVESTIGATING
about 18 hours ago - at 10/14/2026 12:57PM
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
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