Outage in Granicus System

Granicus Issue Notification: Simpleview CRM

Resolved Major

January 28, 2026 - Started 3 months ago - Lasted about 14 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue with the Microsoft Outlook Toolbar add-in, which is currently experiencing an issue that prevents users from authenticating. Our Engineering team is actively working to identify and resolve the cause of this issue. We hope to have a resolution pushed soon. Product: Simpleview CRM + Microsoft Integration Tool Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/29/2026 08:05AM

This incident has been resolved.

MONITORING 3 months ago - at 01/28/2026 07:12PM

We’ve applied updates to the application intended to address the issue and are actively monitoring performance to ensure the changes are having the desired effect. We’ll provide more information as soon as it becomes available.

INVESTIGATING 3 months ago - at 01/28/2026 06:01PM

Granicus Engineering teams are currently investigating an issue with the Microsoft Outlook Toolbar add-in, which is currently experiencing an issue that prevents users from authenticating. Our Engineering team is actively working to identify and resolve the cause of this issue. We hope to have a resolution pushed soon.
Product: Simpleview CRM + Microsoft Integration Tool

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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