Outage in Granicus
OpenCities Site Admin - AD SSO Access Error (US)
Resolved MinorIncident Report
GovAccess OpenCities customers may be encountering an External User Management issue that prevents access to Site Admin when access is controlled through Active Directory Single Sign On (SSO). Our Engineers are working to identify the root cause and resolve the issue. If you are encountering SSO login issues, we recommend using your Local User accounts to access Site Admin. If you require further assistance, please contact the GovAccess OpenCities Support team via https://support.granicus.com/s/contactsupport
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/21/2023 12:23AM
Thanks for your patience, the issue is now resolved. If you have further questions, please contact the GovAccess OpenCities Support team via https://support.granicus.com/s/contactsupport
IDENTIFIED
over 2 years ago - at 11/20/2023 11:48PM
We have identified a solution and plan to restart the Site Admins of the impacted environments shortly. You may encounter a brief disruption to your OpenCities Site Admin.
INVESTIGATING
over 2 years ago - at 11/20/2023 09:52PM
GovAccess OpenCities customers may be encountering an External User Management issue that prevents access to Site Admin when access is controlled through Active Directory Single Sign On (SSO). Our Engineers are working to identify the root cause and resolve the issue. If you are encountering SSO login issues, we recommend using your Local User accounts to access Site Admin. If you require further assistance, please contact the GovAccess OpenCities Support team via https://support.granicus.com/s/contactsupport
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