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Outage in Granicus

Granicus Issue Notification: govService UK

Resolved Major
May 26, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus govService U.K.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/26/2026 12:07PM

Granicus Engineering teams have successfully implemented a fix for the issue impacting govService UK and have been actively monitoring the platform. Our monitoring confirms that services have remained stable, and the incident is now considered resolved. We will continue to keep a close watch to ensure ongoing performance and reliability.
We sincerely apologize for the disruption caused and appreciate your patience and understanding while we worked to resolve the issue.

MONITORING 2 days ago - at 05/26/2026 11:28AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 05/26/2026 10:11AM

We are facing a wider platform outage across UK sites. Our engineering team continues to investigate and work with high priority to resolve the outage issues. We sincerely apologize for the inconvenience and appreciate your patience.
We will provide the next update in approximately 30 minutes as we make further progress.

INVESTIGATING 2 days ago - at 05/26/2026 09:12AM

Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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