Outage in Greenhouse

Errors related to adding candidates on Silo 1

Resolved Maintenance
January 04, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating errors on Silo 1. These errors are occurring when adding a new job, adding to another job, changing from a prospect to a candidate and adding a candidate via the Harvest API. There are also errors related to the Job Board API. Candidates applying via their careers page which leverages the Job Board API are getting error messages stating that their applications can't be processed.
Components affected
Greenhouse Recruiting Greenhouse Job Boards Greenhouse API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/04/2023 06:45PM

This issue has been resolved.

From around midnight ET on January 4, 2022 to 8:40am ET, candidate applications to Greenhouse Recruiting accounts in Silo 1 failed to process.

These applications have all been reprocessed as of 1pm ET.

MONITORING almost 2 years ago - at 01/04/2023 02:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 01/04/2023 01:55PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/04/2023 12:41PM

We are currently investigating errors on Silo 1. These errors are occurring when adding a new job, adding to another job, changing from a prospect to a candidate and adding a candidate via the Harvest API.

There are also errors related to the Job Board API. Candidates applying via their careers page which leverages the Job Board API are getting error messages stating that their applications can't be processed.

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