Outage in Greenhouse

Greenhouse Onboarding - Issues When Creating E-signature Templates

Resolved Minor
July 13, 2023 - Started over 1 year ago - Lasted about 17 hours
Official incident page

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Outage Details

Users are seeing delays affecting E-signatures with Dropbox Sign in Greenhouse Onboarding. We are actively investigating the issue.
Components affected
Greenhouse Onboarding
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/14/2023 01:22PM

A fix was implemented by our e-signature provider and the system is now fully operational.

IDENTIFIED over 1 year ago - at 07/14/2023 12:26AM

Dropbox Sign is aware of the issue and is continuing to investigate. Greenhouse Onboarding users can anticipate degraded performance when creating e-signature templates.

IDENTIFIED over 1 year ago - at 07/13/2023 09:07PM

We have narrowed this to an issue with our third-party vendor for e-signatures. They have been notified of the issue and are investigating.

INVESTIGATING over 1 year ago - at 07/13/2023 08:14PM

Users are seeing delays affecting E-signatures with Dropbox Sign in Greenhouse Onboarding. We are actively investigating the issue.

Latest Greenhouse outages

BIC: Data is delayed - about 10 hours ago
Performance Degradation - about 1 month ago

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