Outage in Greenhouse

Image previews and candidate search impacted by document conversion outage

Resolved Major
September 22, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Need to monitor Greenhouse outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Greenhouse, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with our Document Conversion service, which is currently offline. This service powers document previews, adding new candidates into our search service, and the ability to generate/upload offers.
Components affected
Greenhouse Document Service Greenhouse Recruiting
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/22/2023 09:28PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/22/2023 08:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/22/2023 07:16PM

We are investigating an issue with our Document Conversion service, which is currently offline. This service powers a number of functionalities with Greenhouse Recruiting where document conversion is a component, including but not limited to document previews, adding new candidates into our search service, downloading candidate scorecards, and the ability to generate/upload offers.

INVESTIGATING over 1 year ago - at 09/22/2023 06:29PM

We are investigating an issue with our Document Conversion service, which is currently offline. This service powers document previews, adding new candidates into our search service, and the ability to generate/upload offers.

Latest Greenhouse outages

BIC: Data is delayed - about 11 hours ago
Reporting functionality is paused in Silo 1 - 26 days ago
Errors when previewing V2 Job Posts - about 1 month ago
Performance Degradation - about 1 month ago
BIC: Delayed Processing Of Some Tables - about 2 months ago

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3846 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook