Intermittent One-Way Audio and Call Hold/Park Issues

We have been monitoring the environment after our corrective change and all services are operating normally with no additional reports. We will close this service notice and continue to monitor for any new incidents.

We have been monitoring the environment after our corrective change and all services are operating normally with no additional reports. We will keep this service notice open while we continue to monitor for any new incidents.

Yesterday evening, our engineering team identified an issue affecting how traffic was being routed and implemented a corrective change. Since then, services have remained stable, and we have continued monitoring the environment throughout the evening and overnight with no new widespread reports. We will keep this service notice open while we continue to monitor for any new incidents.

Update: We are aware of reports of service issues affecting multiple customers and are actively investigating. While the symptoms are similar to the previous interruption, our engineering team does not currently believe the underlying cause is related. We will continue providing updates here as more information becomes available.

Overnight, our engineering team implemented additional adjustments to address the intermittent call quality issues that some customers were experiencing.

Since these changes were applied, we have observed improved system performance and a significant reduction in reported issues. At this time, services appear to be operating normally.

Our team will continue to actively monitor the platform throughout the day to verify long-term stability before marking this incident as resolved. If you continue to experience any issues, please contact our Support team so we can investigate your specific environment.

We appreciate your patience and will provide additional updates as needed.

We are currently investigating reports of intermittent one-way audio, along with issues affecting call hold and call park functionality for some customers.

Our engineering team has identified a likely root cause, and the issue has been escalated to our highest-level engineers, who are actively working to implement and validate a solution.

At this time, this does not appear to be a widespread platform issue. While multiple customers have been affected, the impact appears to be limited rather than global.

We understand how disruptive these issues can be and appreciate your patience while we work toward a resolution. We will continue to provide updates here as additional information becomes available or once a fix has been implemented.