Outage in Groove

Live Chat delayed messages

Resolved Minor
June 20, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

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Outage Details

A fix for delayed messages from Live Chat was rolled out - we're seeing intermittent issues since deploying the fix. The teams are working on resolving the issues still being seen with delays for Live Chat messages. Note: no other areas of Groove are affected.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 06/20/2024 06:05PM

We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team.

IDENTIFIED 12 months ago - at 06/20/2024 11:09AM

A fix for delayed messages from Live Chat was rolled out - we're seeing intermittent issues since deploying the fix. The teams are working on resolving the issues still being seen with delays for Live Chat messages. Note: no other areas of Groove are affected.

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