Outage in Guard Atlassian

Product invitation emails not being correctly sent to users

Resolved Minor
August 05, 2025 - Started 5 days ago - Lasted about 5 hours
Official incident page

Need to monitor Guard Atlassian outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Guard Atlassian, and never miss an outage again.
Start Free Trial

Outage Details

Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.
Components affected
Guard Atlassian User Provisioning
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/05/2025 04:19AM

Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations.
The change that caused these emails to stop being sent has been rolled back.
New invitation emails should now be sent correctly for all products.
For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

INVESTIGATING 5 days ago - at 08/04/2025 11:44PM

Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible.
Please note that invitations within the product are still successful, only the email notifications are currently impacted.

Latest Guard Atlassian outages

Issues affecting user syncing, Atlassian Administration - about 2 months ago
Customers may experience delays receiving emails - 2 months ago
Issues with authentication across multiple services - 3 months ago
Issues loading Administration across Atlassian Products - 4 months ago
Admin hub not responding - 9 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook