Outage in Handshake

Phone verification service degradation

Resolved Minor
October 20, 2025 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We're currently experiencing an issue affecting our phone verification process due to an outage with one of our third-party providers.

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/20/2025 10:02PM

Resolving this as phone verification has recovered

MONITORING about 14 hours ago - at 10/20/2025 08:58PM

Phone verification has mostly recovered. However our downstream services still are reporting some degradation. We are continuing to monitor.

MONITORING about 16 hours ago - at 10/20/2025 07:31PM

We are seeing improved performance with phone verification. We are continuing to monitor.

MONITORING about 17 hours ago - at 10/20/2025 06:18PM

We're currently experiencing an issue affecting our phone verification process due to an outage with one of our third-party providers.

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