Outage in Hanko
Dashboard statistics unavailable or inaccurate
Resolved Minor
August 05, 2026 - Started about 2 months ago
- Lasted about 1 month
Incident Report
Since the Hanko v3 release, statistics in the Hanko Cloud dashboard have not been displayed reliably. Affected metrics may show a value of 0, even when usage data is available.
The following metrics are affected:
- Total users
- Monthly active users
- Sign-ups
Authentication services and user data are not affected. The issue is limited to the statistics displayed in the dashboard.
We are aware of the problem and are working on a fix.
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IDENTIFIED
about 2 months ago - at 08/05/2026 12:57PM
Since the Hanko v3 release, statistics in the Hanko Cloud dashboard have not been displayed reliably. Affected metrics may show a value of 0, even when usage data is available.
The following metrics are affected:
- Total users
- Monthly active users
- Sign-ups
Authentication services and user data are not affected. The issue is limited to the statistics displayed in the dashboard.
We are aware of the problem and are working on a fix.
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