Outage in Happo
Increased error rates for snap-request jobs
Resolved MajorIncident Report
We are investigating an issue with snap-requests randomly failing with a `HTTP error 404: http://happo-view-service/api/snap-requests/:id/payload -- Not Found` error.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 06/02/2025 08:17PM
We have found the root cause of this issue now. A temporary fix is currently active and we are soon to deploy a proper fix. The issue was caused by a stale cache that caused snap-request jobs to not save properly.
INVESTIGATING
9 months ago - at 06/02/2025 07:05PM
We are investigating an issue with snap-requests randomly failing with a `HTTP error 404: http://happo-view-service/api/snap-requests/:id/payload -- Not Found` error.
Latest Happo outages
Service outage - 10 months ago
Service down - over 2 years ago
Slow response times - over 2 years ago
Safari queue backed up - almost 3 years ago
Timeouts and slowness accessing happo.io - almost 3 years ago
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