Outage in Harness
All modules are running slow in Prod1/2/3/4 due to cloud provider incident
Resolved MajorIncident Report
Summary AI Generated
A cloud provider incident caused widespread slowness across all Harness modules in production environments (Prod1–4) for approximately 4 hours, with users experiencing delayed or stalled pipeline executions, pipelines failing to start, and timeouts. No pipeline failures were directly attributed to the incident, though some CI executions became stuck for certain customers. The incident was resolved once the cloud provider deployed a fix and Harness confirmed improved latencies across all affected regions.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/20/2026 07:23PM
This incident has been resolved.
MONITORING
5 days ago - at 08/20/2026 05:17PM
We are observing improved latencies across the board following the fix implemented by our cloud provider. We are continuing to monitor the situation closely and will provide further updates as warranted.
We noted some stuck executions for CI for couple of customers, which we are investigating
IDENTIFIED
5 days ago - at 08/20/2026 04:50PM
Our cloud provider has confirmed an ongoing incident impacting multiple regions. Harness pipelines have not experienced failures as a result, though some users may continue to experience slowness. We are monitoring the situation closely and will provide updates as more information becomes available.
INVESTIGATING
5 days ago - at 08/20/2026 04:32PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/20/2026 04:22PM
Our cloud provider is facing an active incident and we are following up.
INVESTIGATING
5 days ago - at 08/20/2026 04:05PM
The slowness could cause either of below symptoms:
- Pipelines not starting
- Delays in execution
- Pipelines being cancelled due to timeouts
INVESTIGATING
5 days ago - at 08/20/2026 03:37PM
We are currently investigating this issue.
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