Outage in Healthie
Clients Receiving Error When Joining Video Calls
Resolved Minor
August 07, 2026 - Started 19 days ago
- Lasted about 1 hour
Incident Report
We're aware of an issue where some clients may receive the error "This appointment is not yet set up for a video. Please contact your provider" when attempting to join a Healthie video call. We're actively investigating and working on a fix. We'll post an update as soon as we have more information.
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IDENTIFIED
19 days ago - at 08/07/2026 05:15PM
We're aware of an issue where some clients may receive the error "This appointment is not yet set up for a video. Please contact your provider" when attempting to join a Healthie video call. We're actively investigating and working on a fix. We'll post an update as soon as we have more information.
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