Outage in Hedera
Insufficient Payer Balance Error
Resolved MinorIncident Report
Hedera has observed an issue where, in rare cases, submitting a ContractCall transaction that swaps >50% of an account’s HBAR balance may fail. If triggered, an “insufficient balance” error will display, even when there is a sufficient residual balance in the account.
User assets are unaffected, and this issue does not impact other Hedera network services. The Hedera mainnet continues to operate as expected.
Hedera core engineering has identified the root cause of this issue and is working towards releasing a fix.
Please visit https://status.hedera.com or follow Hedera Status on Twitter (https://twitter.com/hashgraph) for ongoing updates.
Components affected
Hedera Mainnet (v0.21.2) | Network UptimeNeed to monitor Hedera outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 01/13/2023 11:34PM
This incident has been resolved.
MONITORING
almost 3 years ago - at 01/13/2023 11:28PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 01/13/2023 06:18PM
The issue has been identified and a fix is being implemented.
MONITORING
almost 3 years ago - at 01/13/2023 06:17PM
A fix has been implemented and we are monitoring the results
IDENTIFIED
almost 3 years ago - at 01/13/2023 02:46AM
Hedera has observed an issue where, in rare cases, submitting a ContractCall transaction that swaps >50% of an account’s HBAR balance may fail. If triggered, an “insufficient balance” error will display, even when there is a sufficient residual balance in the account.
User assets are unaffected, and this issue does not impact other Hedera network services. The Hedera mainnet continues to operate as expected.
Hedera core engineering has identified the root cause of this issue and is working towards releasing a fix.
Please visit https://status.hedera.com or follow Hedera Status on Twitter (https://twitter.com/hashgraph) for ongoing updates.
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