Outage in Hedera

Insufficient Payer Balance Error

Resolved Minor
January 13, 2023 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

Hedera has observed an issue where, in rare cases, submitting a ContractCall transaction that swaps >50% of an account’s HBAR balance may fail. If triggered, an “insufficient balance” error will display, even when there is a sufficient residual balance in the account. User assets are unaffected, and this issue does not impact other Hedera network services. The Hedera mainnet continues to operate as expected. Hedera core engineering has identified the root cause of this issue and is working towards releasing a fix. Please visit https://status.hedera.com or follow Hedera Status on Twitter (https://twitter.com/hashgraph) for ongoing updates.
Components affected
Hedera Mainnet (v0.21.2) | Network Uptime
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/13/2023 11:34PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/13/2023 11:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 01/13/2023 06:18PM

The issue has been identified and a fix is being implemented.

MONITORING almost 2 years ago - at 01/13/2023 06:17PM

A fix has been implemented and we are monitoring the results

IDENTIFIED almost 2 years ago - at 01/13/2023 02:46AM

Hedera has observed an issue where, in rare cases, submitting a ContractCall transaction that swaps >50% of an account’s HBAR balance may fail. If triggered, an “insufficient balance” error will display, even when there is a sufficient residual balance in the account.

User assets are unaffected, and this issue does not impact other Hedera network services. The Hedera mainnet continues to operate as expected.

Hedera core engineering has identified the root cause of this issue and is working towards releasing a fix.

Please visit https://status.hedera.com or follow Hedera Status on Twitter (https://twitter.com/hashgraph) for ongoing updates.

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