Outage in Helius

Elevated 504/523 Errors on Account-Related RPC Methods

Resolved Minor

January 30, 2026 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating elevated error rates affecting account-related RPC methods on mainnet: getAccountInfo, getBalance, getTokenAccountsByOwner, getMultipleAccounts, and getProgramAccounts. Other methods are not affected.

Components affected

Helius RPC

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 01/30/2026 10:44AM

This incident has been resolved.

MONITORING 15 days ago - at 01/30/2026 10:17AM

Timeouts have been resolved. Requests from Portland and Australia may experience elevated latency. We are continuing to monitor the situation.

IDENTIFIED 15 days ago - at 01/30/2026 09:46AM

This appears to be related to upstream network issues in the US-West region. Our datacenter provider is actively investigating.

INVESTIGATING 15 days ago - at 01/30/2026 09:36AM

Latest Helius outages

Intermittent RPC errors (devnet only) - 3 days ago

Increased 504s for DAS requests - 6 days ago

DAS Calls might give intermittent errors - 7 days ago

Elevated 401 Unauthorized Errors on Devnet - 29 days ago

Solana Devnet Outage - 29 days ago

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