Outage in Helius
Elevated 504/523 Errors on Account-Related RPC Methods
Resolved MinorIncident Report
We are investigating elevated error rates affecting account-related RPC methods on mainnet: getAccountInfo, getBalance, getTokenAccountsByOwner, getMultipleAccounts, and getProgramAccounts. Other methods are not affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/30/2026 10:44AM
This incident has been resolved.
MONITORING
3 months ago - at 01/30/2026 10:17AM
Timeouts have been resolved. Requests from Portland and Australia may experience elevated latency. We are continuing to monitor the situation.
IDENTIFIED
3 months ago - at 01/30/2026 09:46AM
This appears to be related to upstream network issues in the US-West region. Our datacenter provider is actively investigating.
INVESTIGATING
3 months ago - at 01/30/2026 09:36AM
We are investigating elevated error rates affecting account-related RPC methods on mainnet: getAccountInfo, getBalance, getTokenAccountsByOwner, getMultipleAccounts, and getProgramAccounts. Other methods are not affected.
Latest Helius outages
Planned Solana DEVNET cluster restart - 6 days ago
Increased error rate on Devnet - 10 days ago
Increased DAS latency and 504 errors - about 1 month ago
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