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Outage in HelloID

Issue affecting automation variables when used in the new product actions, powershell data sources, or delegated form tasks

Resolved Minor
July 14, 2026 - Started 11 days ago - Lasted about 19 hours
Official incident page

Incident Report

Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones. Scheduled Automation Tasks are not affected by this issue. Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/15/2026 10:20AM

This incident has been resolved.

MONITORING 10 days ago - at 07/14/2026 06:34PM

We have implemented a fix that resolves this issue.

If you continue to experience problems with automation variables not reflecting newly created or updated values, please create a ticket through the TOPdesk selfservice portal. Our support team will investigate your situation and assist you as quickly as possible.

INVESTIGATING 11 days ago - at 07/14/2026 03:53PM

Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones.
Scheduled Automation Tasks are not affected by this issue.

Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.

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