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Outage in HeroCoders

Jira displays error We're having trouble connecting to Clockwork...

Resolved Minor
March 07, 2021 - Started about 5 years ago - Lasted about 1 year
Official incident page

Incident Report

A few customers reported that Jira instead of showing Clockwork pages displays an error message starting with "We're having trouble connecting to Clockwork..."

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MONITORING almost 6 years ago - at 08/07/2020 03:50PM

A few customers reported that cleaning Jira related local storage/cookies/logging in again the browser solved the problem.

Please contact us if the workaround doesn't work for you.

Other vendors are affected as well as this is a bug in Atlassian Connect Framework, the issue is tracked as https://ecosystem.atlassian.net/browse/ACJS-1134

INVESTIGATING almost 6 years ago - at 07/28/2020 09:35AM

A few customers reported that Jira instead of showing Clockwork pages displays an error message starting with "We're having trouble connecting to Clockwork..."

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