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Outage in HeroCoders

Checklist custom fields are showing incorrect or missing data

Minor
May 05, 2026 - Started 4 days ago
Official incident page

Incident Report

An issue has been identified concerning our recently migrated Forge custom fields, wherein the 'Checklist Text', 'Checklist Text (View-Only)', 'Checklist Progress Text', and 'Checklist Progress Percentage' custom fields are displaying outdated information or no data at all. We are presently conducting an investigation into the matter and will provide updates to this incident as new information becomes available. Instances where the Sync checklists to Custom Fields setting has been enabled may encounter stale or empty data in certain issues.
Components affected
HeroCoders Issue Checklist Pro

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Latest Updates ( sorted recent to last )
MONITORING about 23 hours ago - at 05/08/2026 12:52PM

Thanks for your patience. We have implemented a fix that ensures that our Checklist Text, Checklist Text (view-only), Checklist Completed, Checklist Progress, and Checklist Progress % are properly synced with the data displayed in our checklist issue panel.

We are presently observing the outcomes and will provide an update once the synchronization status of the Jira custom fields checklist is verified as stable.

IDENTIFIED 1 day ago - at 05/08/2026 07:32AM

The issue has been identified and a fix is being implemented

INVESTIGATING 4 days ago - at 05/05/2026 01:13PM

An issue has been identified concerning our recently migrated Forge custom fields, wherein the 'Checklist Text', 'Checklist Text (View-Only)', 'Checklist Progress Text', and 'Checklist Progress Percentage' custom fields are displaying outdated information or no data at all.

We are presently conducting an investigation into the matter and will provide updates to this incident as new information becomes available. Instances where the Sync checklists to Custom Fields setting has been enabled may encounter stale or empty data in certain issues.

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