Outage in HetrixTools

AWS Issues

Resolved Minor
October 20, 2025 - Started 12 days ago - Lasted about 3 hours

Incident Report

We are currently investigating connectivity issues with AWS infrastructure in North America. This can cause some parts of our platform to load up slowly or timeout.

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Latest Updates ( sorted recent to last )
INVESTIGATING 12 days ago - at 10/20/2025 07:03AM

We are currently investigating connectivity issues with AWS infrastructure in North America. This can cause some parts of our platform to load up slowly or timeout.

IDENTIFIED 12 days ago - at 10/20/2025 07:36AM

The incident has been identified and confirmed by AWS, as per their status page: u003chttps://health.aws.amazon.com/health/statusu003eWe're working on mitigating the impact on our end while they work on solving the root cause of the problem.

MONITORING 12 days ago - at 10/20/2025 09:23AM

We're seeing no more errors related to the AWS outage. We're still monitoring the situation to make sure that our systems are fully recovered.

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