Outage in HetrixTools
AWS Issues
Resolved Minor
October 20, 2025 - Started 3 months ago
- Lasted about 3 hours
Incident Report
We are currently investigating connectivity issues with AWS infrastructure in North America. This can cause some parts of our platform to load up slowly or timeout.
Components affected
HetrixTools Dashboard HetrixTools Server Agent Metrics HetrixTools API HetrixTools Notifications HetrixTools Blacklist MonitorNeed to monitor HetrixTools outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 10/20/2025 07:03AM
We are currently investigating connectivity issues with AWS infrastructure in North America. This can cause some parts of our platform to load up slowly or timeout.
IDENTIFIED
3 months ago - at 10/20/2025 07:36AM
The incident has been identified and confirmed by AWS, as per their status page: u003chttps://health.aws.amazon.com/health/statusu003eWe're working on mitigating the impact on our end while they work on solving the root cause of the problem.
MONITORING
3 months ago - at 10/20/2025 09:23AM
We're seeing no more errors related to the AWS outage. We're still monitoring the situation to make sure that our systems are fully recovered.
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